Account Closure

Account Closure

This explains how to close your account.

 

1. Access the ‘Close account’ page

After logging in, click ‘REQUEST’ → ‘Close account’ in the left menu.

 

2. Debit card PIN reissue procedure

 

• Identification document (driving licence, passport, My Number card): Number
• Identification document (driving licence, passport, My Number card): Issue date
• Expiry date
• Signature

※Please ensure you submit the exact same ID document provided when creating your T2 Pay wallet.

 

3. Submit your ID

 

• Submit ID
• Upload ID
• Upload ID selfie

※Please ensure you submit the exact same ID document provided when creating your T2 Pay wallet.

Once you have completed entering all required items for account closure, please click the ‘Apply’ button.

This completes the account closure procedure.

Please allow one to three weeks for your account closure to be finalised.

Should you experience delays beyond this period, kindly contact our Support Centre.

 

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Account Closure