Help (Contact Us,User Guide,Frequently Asked Questions,Postal Address)

Updated: 2026-11-06 日本語

Help (Contact Us/User Guide/Frequently Asked Questions/Postal Address)

This explains how to access Help, the User Guide, Frequently Asked Questions, and our postal address.

1. Accessing “Help”

英語　「ヘルプ」にアクセス.png

After logging in, click “Help” in the left-hand menu.

2. Contact Us

Please use this if you require support.

Before contacting us, please also refer to the pages listed under “4. Frequently Asked Questions” below.

英語　お問い合わせ.png

Click “Help & Contact Us” in the left-hand menu.

英語　「送信」ボタンをクリック.png

Enter your enquiry details in the input fields and click the ‘Submit’ button.

Note

We accept enquiries 24 hours a day. Responses are provided on business days: weekdays from 11:00 to 17:00 (Laos time).

英語　送信完了の画面.PNG

The submission confirmation screen will appear.

3. User Guide

The User Guide page is currently under preparation.

4. Frequently Asked Questions

英語　よくある質問.png

Click ‘Help & FAQ’ in the left menu.

The ‘FAQ’ page will open in a separate browser tab.

5. Postal Address

英語　郵送先.PNG

Click ‘Help & Postal Address’ in the left menu.

英語　郵送先のページ.PNG

The mailing address page opens.

Note

This is the mailing address for T2PAY account opening and application documents

This concludes the Help section (Contact Us/User Guide/Frequently Asked Questions/Mailing Address).

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